Corrections

If you've spotted an error on any page — an outdated rate, a mischaracterised rule, a broken source link, a benefit that's been reformed since we last checked — please let us know. We treat accessibility issues with the same priority as factual errors.

How to report

Email corrections@duetoyou.co.uk with:

• The URL of the page.
• The specific claim or figure you believe is wrong.
• Where possible, a link to the primary source you're relying on.

For urgent issues — a figure that could mislead someone making a live claim — put URGENT in the subject line. We aim to assess urgent reports within one working day and routine reports within three.

What happens next

We verify against the primary source. If the page is wrong, we correct it, re-run our source-archival process, and update the lastUpdated stamp. Significant corrections are logged in our editorial audit trail with the date, the nature of the change, and the source consulted.

If the page is right and we can show it, we reply with the citation rather than just closing the thread — every page is built to be checkable, and we'd rather show the receipts than argue.

What we can't do

We can't decide or intervene in individual claims. Only the authority responsible for a benefit (DWP, HMRC, Social Security Scotland, your local council, etc.) can. If you're disputing a personal decision, Citizens Advice, Turn2us, and the relevant tribunal process exist for exactly that purpose.